Terms and Conditions
IMPORTANT PRE-SHIPMENT/CARGO INFORMATION
It is your responsibility to make sure that all your goods are packed sufficiently well so that they can travel safely to their destination. Our staff will help in a certain capacity and provide packing materials at competitive prices.
Our price does NOT include the insurance of your consignments. Please contact us for further arrangement if you want your consignments to be insured. However, you can contact insurance companies for quotes and make personal arrangement.
The following are not permissible to be sent by cargo:
Cash, traveller’s cheques, stamp collections, deeds, tickets.
Please note: we deal with dry and consolidated cargos. Perishable items are taken at the owners’ risk.
Our prices are fully inclusive from the collection (London) in the UK to delivery at destination address except where consignee’s residence cannot be accessed due to unsuitable road system or where there is a prior arrangement for items to be collected by the consignee.
All charges must be paid in full during collection/ drop off in local currency. Items collected without payment will not be freighted until full payment is made.
We do not accept a pay later transaction, however, when this happens, customers are expected to use their invoice or name as a reference to enable us to allocate the payment correctly as failure to do this will delay the processing of your transaction.
Items collected/dropped off without payment will only be stored in our premises for maximum of one week after which storage charges will be applied.
Where customers did not make payment and goods were shipped and payment was not received after five days, we shall not be liable for any damage/loss afterwards. And storage costs shall be incurred; this can be discussed with the destination Manager.
Our expected delivery time is 7-10 working days for import to Nigeria and 10-15 working days for import into the United Kingdom. However, some unforeseen circumstances could affect our ETD, these circumstances are not limited to carrier airline transit time, Industrial action, hazardous weather, delays from government agencies during clearing etc. We will endeavour to keep you fully informed should this happen.
Some items are term as contrabands in the country of destination, it is your responsibility to be aware of this information, please ask if not sure as we will not be liable for seized goods in such situation.
It is your responsibility to pay any extra charges such as additional duty (VAT), NAFDAC charges and all other governmental agencies charges as and when required.
Please note that a third party may be involved in the process of some transactions to facilitate efficient delivery, kindly ask us for details if you are concerned.
We are not responsible for loss to you of any profit, loss of customer or indirect loss of a monetary or consequential nature All transaction/business is undertaken subject to the Standard Trading Conditions of the British International Freight Association.
All transactions are subject to our terms and conditions, and it is your interest to read them as your rights may be affected.
Under these conditions, our liability is limited in the event of loss or damage during transit to £2.50 per kilo or N1,000 per kilo up to 200KG per consignment. This could be excluded in certain circumstances where the damage or loss is in the country of consignment destination.